Privacy policy

Privacy Policy

At Hot Tub Parts, we are committed to protecting your privacy and handling your personal information in a fair, lawful and transparent way. This Privacy Policy explains what personal data we collect, how we use it, who we share it with and your rights in relation to that information.

By using our website, creating an account, placing an order or contacting us, you acknowledge that your personal information will be handled in accordance with this Privacy Policy.

Who We Are

www.hottubparts.co.uk is a trading business name of Trice Leisure Ltd, company number 09933476, registered in England and Wales. Registered office: 26 Trethurffe Meadows, Ladock, Truro, Cornwall, TR2 4FU.

The website, branding, logos and trademarks used on this website are the property of Trice Leisure Ltd unless otherwise stated. Any third-party trademarks, brand names or logos shown on this website remain the property of their respective owners.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details at the bottom of this page.

What Information We Collect

We may collect and process the following personal information:

• Your name
• Billing and delivery address
• Email address
• Telephone number
• Order details and purchase history
• Payment information needed to process your order
• Account login details where you create an account
• Communications you send to us by email, contact form or telephone
• Technical information such as IP address, browser type and website usage data

How We Use Your Information

We use your personal information for the following purposes:

• To process and deliver your orders
• To communicate with you about your order, delivery, returns or warranty claims
• To respond to enquiries and provide customer support
• To manage your website account where you register with us
• To prevent fraud and protect our business
• To improve our website, products and services
• To maintain accounting, tax and business records
• To send marketing communications where permitted by law or where you have chosen to receive them

Our Lawful Bases for Processing

We only process your personal information where we have a lawful basis to do so. Depending on the circumstances, these may include:

• Contract – where we need your information to process and fulfil your order
• Legal obligation – where we are required to keep certain records for tax, accounting or legal reasons
• Legitimate interests – where we use your information to run and improve our business, prevent fraud and provide customer service
• Consent – where required for certain marketing activities or non-essential cookies

Sharing Your Information

We only share your personal information where necessary to operate our business or comply with legal obligations. This may include sharing your information with:

• Payment service providers
• Delivery companies and couriers
• Website, hosting and IT service providers
• Professional advisers such as accountants, legal advisers or insurers
• Fraud prevention, law enforcement or regulatory bodies where required

We do not sell your personal information to third parties.

Marketing

If you have asked to receive marketing from us, or if we are otherwise permitted to contact you by law, we may send you information about products, offers or updates that may be of interest to you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us directly.

Cookies and Website Data

Our website may use cookies and similar technologies to help the site function correctly, improve performance, analyse visitor behaviour and support marketing activity.

Some cookies are essential for the operation of the website, while others are optional. Where required, you will be given the option to manage your cookie preferences.

How Long We Keep Your Information

We only keep personal information for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, fraud prevention and customer service requirements.

The length of time we keep information depends on the type of information involved and the reason we are holding it.

Your Rights

Depending on the circumstances, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information
• Ask us to restrict how we use your information
• Object to certain types of processing
• Request transfer of your information in certain circumstances
• Withdraw consent where we rely on consent

If you would like to exercise any of your rights, please contact us using the details below.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Complaints

If you have any concerns about how we use your personal information, please contact us first and we will do our best to resolve the issue.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), which is the UK supervisory authority for data protection matters.

Contact Details

If you have any questions about this Privacy Policy or how we use your personal information, please contact us:

Hot Tub Parts, 26 Trethurffe Meadows, Ladock, Truro, Cornwall, TR2 4FU.

Email: [email protected]
Tel: 01342 776400

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations. Any updates will be posted on this page.