Delivery

Your order will generally be dispatched on the same working day, provided payment is received before 2 pm Monday - Friday. We use a few shipping companies such as DPD, EVRI, & DHL to achieve the most cost-effective methods for delivering the different types of products that we stock.

All our shipments are tracked and signed for by our designated shipping companies. If you leave us your mobile telephone number at the payment checkout, we will pass this on to the courier, and usually they will text you with delivery updates.

Most products are available for next working day delivery if ordered before 2 PM between Monday-Friday.

Expect orders placed on Friday to be delivered on Monday.

PLEASE NOTE: 

• Although we do our absolute best to deliver the next working day, it is not guaranteed. At least 99% of our orders do and will arrive the next working day, but there are exceptions.
• We do not offer refunds for late arrival.
• When you receive your email notification from the courier, you will be given the option to change your delivery details. If you use this service and there is an issue with the courier, we accept no responsibility. 
• All the delivery prices listed below are inclusive of VAT to the UK Mainland. All other countries will not be charged VAT unless specified. 
• No chemicals can be shipped to the UK mainland with the exception of Northern Ireland. Unfortunately, we no longer ship chemicals to Ireland or any other European/International destinations.

SPA COVERS: Unfortunately, due to the size of spa covers, they have to be shipped by freight at a cost of £24.00 and usually take around 3-5 days to be delivered. Stock held covers take around 10-14 days from the time of order to be shipped, custom covers 6-8 weeks from the date of ordering. Covers are only sold and shipped to UK mainland customers, excluding remote areas such as the Scottish Highlands.